Shipping policy

# Shipping Policy

Last updated: September 11, 2026

At Kaizen Dept., we’re committed to getting your order to you as quickly and safely as possible. Please read the information below before placing your order.

## Processing Times

All orders are processed within 1–3 business days after your order has been placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

## Shipping Times

Estimated delivery times are:

Australia: 2–8 business days  
New Zealand: 4–10 business days  
United States: 5–12 business days  
United Kingdom: 5–12 business days  
Rest of World: 7–15 business days

These are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, shipping carrier, customs processing, weather, public holidays, and other circumstances outside of our control.

## Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping options.

From time to time, Kaizen Dept. may offer free shipping promotions. Any applicable free-shipping offers will be clearly displayed on our website or at checkout.

## Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information, where tracking is available.

Please allow 24–48 hours for tracking information to update after your order has been shipped.

If your tracking information has not updated after this period, please contact us and we’ll be happy to look into it.

## Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

Kaizen Dept. is not responsible for orders delivered to an incorrect address due to information entered incorrectly by the customer.

If you notice an error in your shipping address, contact us as soon as possible after placing your order. While we will do our best to help, we cannot guarantee that changes can be made once an order has entered processing or been shipped.

## Delayed or Lost Packages

Once an order has been shipped, delivery is handled by the selected shipping carrier.

If your package is delayed, please first check your tracking information for the latest update.

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us so we can assist with investigating the shipment.

## International Orders & Customs

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country's customs authority.

These charges are not controlled by Kaizen Dept. and are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delays that are outside of our control.

## Damaged Packages

If your order arrives damaged, please contact us as soon as possible with:

- Your order number
- Photos of the damaged packaging
- Photos of the damaged product

We will review the situation and work with you to determine the appropriate solution.

## Contact Us

If you have any questions regarding your order or shipping, please contact us through our website's Contact Us page.

Kaizen Dept.  
Progress Through Consistency.